Q1: What is Vofezo?
Vofezo is an online pet supplies store operated by Vofezo LLC. We offer everyday essentials for cats and dogs, including grooming brushes, ceramic bowls, leashes, toys, foldable pet strollers, and travel carriers.
Q2: What types of pets do your products serve?
Our collection focuses primarily on cats and dogs. Individual product descriptions provide details about intended use and compatibility.
Q3: Where is Vofezo located?
Vofezo LLC is located at:
612 S Terrace Dr Wichita, KS 67218
Q4: How can I contact customer support?
You can reach our customer support team by email at ethanbrooks@vofezostore.com or by phone at (316) 786-1335.
Orders and Shipping
Q5: Where do you ship?
We currently ship within the United States only.
Q6: How long does order processing take?
Orders are generally processed within 1–3 business days.
Q7: How long does delivery take?
After processing, delivery generally takes approximately 5–10 business days. Actual delivery times may vary depending on the destination and carrier conditions.
Q8: Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to correct your shipping address. Changes cannot be guaranteed once an order has entered processing or shipment.
Q9: How can I track my order?
When tracking information is available, it will be provided through the contact information associated with your order.
Products
Q10: Are your pet products suitable for both cats and dogs?
Some products are designed for both cats and dogs, while others are intended for specific types of pets. Please check each product description for details.
Q11: Are your pet strollers electric?
Our foldable pet stroller collection focuses on non-electric models designed for convenient everyday outings.
Q12: How do I choose the right pet bowl or grooming brush?
We recommend reviewing product dimensions, materials, and descriptions before purchasing to ensure the item suits your pet’s needs.
Returns and Refunds
Q13: Can I return a product?
Yes. Eligible products may be returned within 30 days of receiving your order, subject to our Return & Refund Policy.
Q14: Who pays for return shipping?
For confirmed quality-related issues or errors on our part, Vofezo LLC covers reasonable return shipping costs. For non-quality-related returns, customers are responsible for return shipping.
Q15: How long does a refund take?
Approved refunds are generally processed within 3–5 business days after the returned product has been received and approved. Additional bank processing time may apply.
Q16: Can I cancel an order?
You may request cancellation before your order enters processing or shipment. Please contact us as soon as possible.
Additional Assistance
If you cannot find the answer to your question, please contact us directly.
Vofezo LLC
Email: ethanbrooks@vofezostore.com
Phone: (316) 786-1335
Address: 612 S Terrace Dr Wichita, KS 67218
We appreciate your interest in Vofezo and are always happy to assist you.