At Vofezo LLC, we aim to make receiving your pet essentials simple and convenient. This Shipping & Delivery Policy explains how orders are processed and delivered within the United States.
1. Shipping Destinations
We currently ship to addresses within the United States.
We do not offer international shipping at this time.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
During peak shopping periods or unexpected operational delays, processing may take longer.
3. Estimated Delivery Time
After processing, orders generally require approximately 5–10 business days for delivery.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Fees
Any applicable shipping charges will be displayed during checkout before an order is completed.
The final shipping cost, if applicable, will be included in the order total.
5. Order Tracking
When tracking information is available, it will be provided through the contact information associated with your order.
Please allow time for the carrier’s tracking system to update after shipment.
6. Delivery Issues
If your package is delayed, appears lost, or is marked as delivered but has not been received, please contact us.
We recommend checking your delivery address, mailbox, and nearby delivery locations before submitting an inquiry.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment.
8. Contact Information
For shipping-related questions, please contact:
Vofezo LLC
612 S Terrace Dr Wichita, KS 67218
Email: ethanbrooks@vofezostore.com
Phone: (316) 786-1335