At Vofezo LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must generally:
- Be unused and in their original condition.
- Include original packaging and accessories, where applicable.
- Be suitable for resale.
- Not show signs of damage caused by improper use or handling.
Products that have been used, damaged after delivery, or otherwise affected in a way that impacts resale eligibility may not qualify for a return, except where required by applicable law.
2. Returns for Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and supporting photographs when possible.
If the issue is confirmed to be caused by a product defect or an error on our part, Vofezo LLC will cover the reasonable return shipping costs.
We will work with you to arrange an appropriate replacement or refund.
3. Returns for Non-Quality Reasons
If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong product, you are responsible for the return shipping costs.
The returned product must meet the eligibility requirements stated in this policy.
4. How to Request a Return
To begin a return, please contact our customer support team:
Email: ethanbrooks@vofezostore.com
Phone: (316) 786-1335
Please include:
- Your order number.
- The product name.
- The reason for your return.
- Photos or other supporting information, if applicable.
Please wait for return instructions before sending any products back.
5. Refund Processing
Once we receive and inspect the returned product, we will notify you of the return status.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
6. Non-Returnable Items
Products that have been used, altered, damaged through improper handling, or returned without their required components may be ineligible for a refund, except where otherwise required by applicable law.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order enters processing or shipment. Once an order has been shipped, it must follow the applicable return procedure.
8. Contact Us
Vofezo LLC
612 S Terrace Dr Wichita, KS 67218
Email: ethanbrooks@vofezostore.com
Phone: (316) 786-1335
We appreciate your understanding and are committed to making your shopping experience as straightforward as possible.